Why customers choose Zoom over RingCentral

Reimagine communications with an AI-powered experience that will impress customers and delight employees. Zoom Phone provides a reliable, high-quality phone system with innovative ways to protect your uptime. Compared to RingCentral's voice-first platform, Zoom Workplace streamlines communications with calling, meeting, scheduling, and chat experience into a single, unified platform, with a lower total cost of ownership.

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Zoom Workplace: The better value for your investment

When you evaluate providers, look beyond just the initial quote and consider what the Total Cost of Ownership (TCO) really is. To understand true TCO, we commissioned Metrigy to conduct a study. Here’s what we found:

	Zoom Workplace	RingCentral
Average Annual Licensing Per User Costs	$236	$280
One Time Deployment & Training Per User Costs	$4	$10
Recurring Per User Annual Operating Costs (ongoing administration and support)	$64	$68
Total 5 Year TCO	$1,508	$1,748

2024 Zoom-commissioned Metrigy TCO study (licensing costs based on study respondents reported average spend per provider)

Benefits of choosing Zoom

Reliability you can depend on

With Zoom’s 99.999% SLA and Zoom Phone Local Survivability, you can maintain a fully functioning phone system, even if you lose connectivity– so your business can continue running smoothly.

AI-powered platform

Zoom AI Companion, included at no additional cost with paid plans*, helps streamline workflows with advanced features like post-call summary, voicemail prioritization, task extraction, and more.

Designed for flexible work

Zoom Workplace is your all-in-one solution for flexible work environments. Don’t settle for piecing together services from different providers. With native hotdesking, workspace reservation, and visitor management, Zoom Workplace offers a streamlined experience, ensuring your team stays connected, no matter where they work.

Transparent pricing

There are no hidden fees to raise your subscription costs. Everything is out in the open, and that includes no fees for important considerations like 911 emergency calls. Don’t get charged for something that should be included.

Flexible bundles

Zoom offers flexible subscription options, giving you the choice to mix and match licenses to fit your team’s needs. Choose the right subscription for each user, optimizing your costs without compromising on functionality.

Compare Zoom and RingCentral

All the tools you need for every type of communication, collaboration, and engagement.

Flexibility
	Zoom Workplace	RingCentral
Fees	No fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees	Emergency 911 service fee Compliance and administrative cost recovery fee Multiple fees for SMS brands and campaigns
Licenses for different use cases
Global reach	49 countries via native PSTN 90+ countries via cloud-peering (Provider Exchange) 100+ countries via prem-based BYOC	46 countries via native PSTN No PSTN-cloud peering program 69 countries via prem-based BYOC
Meetings
Chat
Phone
AI features
Live call transcription		RingSense AI Essentials (add-on cost)
Post-call Summary and Next steps		Not generally available
AI Assistant interface for phone, chat, and meetings		Not generally available
Voicemail Prioritization
Voicemail Task Extraction
Team SMS Summary Thread	Team SMS incuded in PowerPack add-on
Advanced features for power users (executives, receptionists, etc.)	Voice Individual and Team SMS Live and historical queue reporting	Voice Individual SMS Live and historical queue reporting
Call recordings	Unlimited storage	90 days of storage
Walkie-talkie/Push to talk	Beta	Additional subscription required
Contact Center
Native robust contact center solution	Voice, digital, outbound channels, virtual agent, WFM, quality management, all in one platform	Voice, digital, outbound channels, reliance on third parties for virtual agent and advanced WEM capabilities
Deep integration to magic quadrant contact center leaders	Support for all Gartner MQ Leaders	Only to NICE
Microsoft integrations
Robust Microsoft Teams embedded experience	Phone and Meetings Flexible desktop widget allows users to make calls without leaving their current application	Phone only Users must navigate to the Microsoft Teams plugin, disrupting their workflow when making calls
Native Teams Direct Routing	Support for users, call queues, and auto-attendants with failover during Team outage	Support for users only
Document collaboration with Office documents
Real-time presence sync
Mail and Calendar integration		Calendar only
Hybrid work
Conference Room Solution	Wide selection of room hardware Conference room connector to standards-based rooms Direct-guest join to Microsoft Teams and Google Included with Zoom Workplace Enterprise bundles	Limited selection of room hardware SIP connector No integration to Google Meet or Microsoft Teams meetings without third-party $49 per room/month
Native digital signage on connected devices	Robust options including organizing content in folders, building playlists, uploading image files, videos, and connecting to popular file hosting sites such as Box, Google Drive, and OneDrive	URL option only
Workspace reservation
Visitor management
Asynchronous video
Surveys, Polls, and Quizzes	Advanced polling and quizzing available before, during, and after meeting. Zoom Surveys available in all paid subscriptions	Basic in–meeting polls only.
Whiteboards	Robust capabilities with templates, and AI capabilities	Basic whiteboard capabilities
Industry-recognized Employee Engagement Platform	Workvivo (Gartner MQ Leader)
Industry-recognized Revenue Intelligence Platform	Zoom Revenue Accelerator (Forrester Wave strong performer)	RingSense for sales
Integrations	2500+ pre-built integrations	300+ pre-built integrations

More reasons you’ll love Zoom

Zoom Workplace is the best place for your employees to work together and meet your customers’ needs. Your team loses time when they switch back and forth between apps. Save your team time when you give them all the tools they need in one app.

With dedicated support, our team will guide you through every step of the migration process. Your business can continue to operate on RingCentral until you’re ready to make the switch. And when the time comes, you’ll experience minimal downtime.

We have a robust Zoom Phone app that integrates with Microsoft Teams so you can place, receive, and manage calls with Zoom Phone Assistant. Avoid context switching and get more done when you stay focused.

“We saw improvement right away. We don’t lose calls anymore. We didn’t have that with RingCentral. Zoom Phone helps us better engage with our clients, and the metrics and data it provides helped us capitalize on ROI almost immediately."

John Georgatos CIO, Mike Morse Law Firm

Contact sales to get started with Zoom’s VoIP phone system today!

If your organization is ready to make better investments and reduce inefficiencies, get in touch with our sales team for a customized review of how Zoom can accelerate your business.

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Why customers choose Zoom over RingCentral

Zoom Workplace: The better value for your investment

Zoom Workplace

RingCentral

Benefits of choosing Zoom

Reliability you can depend on

AI-powered platform

Designed for flexible work

Transparent pricing

Flexible bundles